Critical Incident and Crisis Management Policy

Critical Incident & Crisis Management Policy

Policy Statement

At Davis Academy, the safety and well-being of our students, staff, faculty, and visitors is our top priority. In the event of any critical incident or crisis, we are committed to a coordinated, trauma-informed, and transparent response, aligned with the BC Emergency Management framework and EQA Code of Practice. 

 

Scope

This policy applies to all individuals on our campus, at college-sponsored events, and in any virtual or physical space under EduGlobal’s jurisdiction.

 

Types of Critical Incidents Covered may include, but are not limited to:

  • Natural disasters (e.g., earthquakes, floods, severe weather)

  • Medical emergencies or serious injuries

  • Threats to personal safety (e.g., violence, harassment, threats)

  • Fires, hazardous materials incidents, or evacuations

  • Cybersecurity breaches or other disruptions

 

Crisis Response Team (CRT)

A designated team leads the response, including:

  • Crisis Director – Jeff Romonko, Vice President

  • Deputy Director – Aanchal Kumar, Registrar & Student Services Coordinator

  • Communications Lead – Michelle Thomas – Academic Program Coordinator

  • Student Support Liaison – Sujitra Supachokjaroensin – Program and Academic Liaison

 

This team ensures swift action and clear communication. 

 

General Response Protocol

  1. Immediate identification and verification of the incident

  2. Activation of the CRT and external emergency services (e.g., 911) if needed

  3. Coordinated communication to students and staff with respect and clarity

  4. Provision of trauma-informed support and referrals

  5. Documentation of all actions taken

  6. Debrief and update procedures post-incident for continuous improvement

 

Trauma-Informed Approach

We recognize that critical incidents may affect individuals differently. Our response is centered on empathy, minimizing re-traumatization, and promoting resilience through support and practical help. 

 

External Coordination

We collaborate with local first responders, city authorities, and Emergency Management BC (EMBC) to ensure a holistic and aligned emergency response.

 

Review and Updates

This policy will be reviewed annually or as required based on changes in legislation, best practices, or significant incident learnings.

 

Last Updated: August 15, 2025